ion Countries and Asian Countries: Please allow 2-4 weeks
(1). A:I am not sure about the size ? B: do not worry ,please tell us the size of your dog , we will suggest the size for you ! (2). A: Is the item in stock? B: All the items in the store are in stock! if some special items are out of stock ,we will inform you as soon as possiable. (3). A: Why you use the dog model?why do not you put the clothes on live dogs? I am worried that if the clothes it fit for my pet and is it comfortable? B:This is one of our most distinctive features,we have 6 stores in China.All of them are sold very well and our brand have received many positive feedbacks from all over the world.If you still worried about that ,you can buy one piece at first time,when you think everything is ok then you can buy more. Thanks (4) A:I think the price is a little high? B:We are the professional pets products factory,all of our price are the lowest EXW price but why the price is still a little high ?because of the shipping cost .we have a long cooperation with the formal express company so do not worry about the delivery,the package is guaranteed and safe. (5).
A: If I place order now, When will you ship out my order? B:We usually arrange delivery your order out within 3 days. (6). A: Would you please low value on my parcel? B:Yes,We will save money for you from the clearance custom. (7). A: How to track my parcel? B:You can track your parcel on WWW.17track.com website or you can email us then we will check it for you when we are on online,thanks. (8). A: When time is ending and I do not get my parcel,What should I do? B:Pls don't worry,please send us a message to extend the protection for you. (9). A: When will I get my parcel? B:You may get it in 15-45 days by china post .For Customers from Australia,the time is 20-30 days.
(10). A :When I get the parcel,if the product is broken or have other problems.What should I do ? B:Please contact us asap before you open dispute,we will solve the problem for you and try to make you satisified.Thanks for your supports!
PAYMENT There are many payment methods available on DHgate.com such as credit cards, Paypal,real-time bank transfers, offline payments (bank transfers and Western Union). You can choose a method which is the most convenient for you. To protect your interests, your payment will be temporarily held by DHgate, and will not be released to us until you receive your order and are satisfied with it.
SHIPPING 1. Shipping cost: Click;Shipping and payment; tab on the product detail page, and you will see the delivery details. You can calculate shipping cost by inputting the required information. 2. Time in transit: Transit time varies with different shipping methods.
3. Item Processing Time: The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days.
RETURN POLICY If you want to exchange the items received, you must contact us within 3 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
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